Refund & Cancellation Policy

CTRcheck products are primarily digital and may become accessible shortly after successful payment. Because digital content can be consumed, copied, or downloaded immediately, refund eligibility may be limited once access has been delivered or substantial content has been used, subject to mandatory consumer rights.

Refund requests must be submitted within 7 calendar days of purchase and before more than 20% of the purchased course has been viewed.

• Duplicate charges or duplicate accidental purchases.
• Confirmed payment errors.
• Persistent inability to access purchased content caused by CTRcheck that is not resolved within a reasonable support period.
• A product materially different from what was described at purchase.
• Other exceptional cases approved by CTRcheck or required by applicable law.

• Change of mind after substantial digital content has been accessed or downloaded, except where law provides otherwise.
• Failure to use a course after access was successfully provided.
• Dissatisfaction based solely on not achieving a particular income, view, growth, or business result.
• Loss of access caused by a serious violation of the Terms of Service, fraud, account sharing, or chargeback abuse, except where law requires otherwise.

Send requests to support@ctrcheck.com with the account email, transaction reference, purchased product, purchase date, and reason for the request. CTRcheck may request information reasonably necessary to verify the transaction and investigate the request.

Approved refunds will generally be returned through the original payment route where technically available. Bank, card-network, and Paystack processing times may affect when funds appear. CTRcheck cannot guarantee settlement timing controlled by external payment institutions.

Customers are encouraged to contact CTRcheck support before filing a chargeback so genuine billing problems can be resolved. Fraudulent or abusive chargebacks may result in suspension while the dispute is investigated. CTRcheck may submit transaction, access, and support records to the relevant payment participants.

For membership subscriptions, the checkout page displays the billing frequency, price, and cancellation method. Cancellation stops future renewals but does not retroactively refund an already-started billing period unless this policy or applicable law requires it.